For three decades, Black Forest has been the cornerstone of Mercedes Benz service in

the Lowcountry, cultivating strong relationships and delivering unparalleled expertise to

its clientele. Black Forest embodies a commitment to excellence and customer

satisfaction that resonates throughout its operation.

At Black Forest, the philosophy is simple yet profound: prioritize the customer’s needs

and present them with the optimal solutions to get them back on the road safely and

efficiently. This customer-centric approach is underscored by a dedication to

preventative maintenance, a practice endorsed by the experts at Black Forest for its

ability to save clients’ money over the long term.

Owner Dan Kuendel, a native of northern Virginia with an inherent passion for

automotive craftsmanship since childhood, and his wife, Carrie, who attended the

College of Charleston were eager to set down roots in Charleston. Dan was excited about

the opportunity to purchase Black Forest and get back to the Lowcountry. Dan’s journey

began with high school automotive classes, and years of technical school with Mercedes

specialization, followed by 10 years of experience as a master technician and team

leader at a prestigious Mercedes dealership in Arlington, VA. Drawing from his

extensive background, Dan has assembled a team of seasoned professionals who

share his vision and passion for excellence.

The Black Forest team is distinguished by its commitment to ongoing education and

training, ensuring that they remain at the forefront of automotive technology and

innovation. Factory- trained and continuously updated on the latest developments in the

industry, they possess the knowledge and expertise necessary to tackle even the most

complex automotive challenges with confidence and precision.

One of the hallmarks of Black Forest's commitment to customer satisfaction is its

industry-leading warranty program. Recognizing the importance of providing peace of

mind to clients beyond the factory warranty period, Black Forest offers an unmatched

three-year/36,000-mile warranty on its services, surpassing the coverage typically

provided by dealerships on repairs. 

Dispelling common misconceptions is another cornerstone of the Black Forest mission.

Contrary to popular belief, clients are not required to have their vehicles serviced

exclusively at the dealership to maintain their factory warranty. Black Forest is equipped

to provide comprehensive service that meets or exceeds dealership standards, ensuring

that clients receive the highest level of care without compromising warranty coverage. In

addition to the ability to service cars while they are still under warranty, Black Forest will

point out and advise when issues could be addressed under warranty and

recommend getting them repaired before the vehicle's warranty expiration. They are

also happy to work with your aftermarket extended warranty if you do have one. 

In addition to its commitment to excellence in service, Black Forest distinguishes itself

through its dedication to transparency and integrity. Clients can trust that they will

receive honest, unbiased assessments of their vehicles, as well as digital vehicle

inspections that provide a clear overview of recommended services and repairs. 

Whether clients are seeking routine maintenance, diagnostics, or repairs, they can rely

on Black Forest to deliver exceptional service that prioritizes their needs and exceeds

their expectations. 

With a legacy built on three decades of excellence and a commitment to continual

improvement, Black Forest stands as a testament to the power of passion, expertise,

and dedication to the automotive industry. As they look towards the future, Black Forest

remains steadfast in its mission to provide unparalleled service and support to

Mercedes Benz owners in the Lowcountry and beyond.