For Bob Dunn, work isn’t just where his family shows up — it’s who they are.

Bob is the owner and General Manager of Top Coverage LTD, a business that’s been outfitting vehicles since 1975. Before that, he spent over a decade as a firefighter and paramedic with the Carpentersville and Pingree Grove fire departments — a career that came to an end after an at-work accident changed the course of his life.

That’s when Top Coverage became his next chapter. Five years in, it’s become something closer to a family business than just a job.

“My daughter, Olivia, is one of our office managers and sales staff,” Bob says. “My son, Colton, is one of our top installers for just about anything.” Add his wife, Lynda — married more than 25 years — and it’s clear Bob built a life where the people he loves are also the people he works alongside every day. When he’s not at work, he’s usually with them and their two dogs, plus a grand-dog, often at home or out at the family farm.

Top Coverage’s mission is simple: make customers comfortable in the vehicles they drive. The shop handles leather installation and repair, sunroof work, vinyl wrapping, paint protection film, window tinting, heated seats, remote starts, and more — all backed by a warranty that meets or exceeds the factory original.

“We warranty everything we install,” Bob says. “We have over 50 years of experience.”

That experience shows in how the team gives back. Top Coverage offers discounts to active and retired military and first responders and supports nonprofits through fundraising. This year, they partnered with Marino Chrysler Jeep Dodge Ram and Volition America to build a custom 2026 Jeep Wrangler, donated to a veteran nominated by the public. “That was one of the most fulfilling builds we’ve worked on recently,” Bob says.

The industry doesn’t stand still, and neither does Top Coverage. Bob points to how quickly technology and aftermarket products continue to evolve — new vehicles, new electronics, new installation methods — as one of the field’s biggest ongoing challenges. To keep pace, the team has made continuous training and education a priority, ensuring they can offer the right products and complete every installation correctly.

The post-COVID market brought its own test, too. Product availability tightened, costs rose, and customer needs shifted. Bob and his team responded by becoming more flexible, strengthening relationships with suppliers, and rethinking how they managed inventory and communicated with customers.

“Those challenges ultimately helped us become more efficient, knowledgeable, and prepared,” Bob says. “As a result, Top Coverage has continued to grow while building an even stronger reputation for reliability and staying ahead of industry changes.”

Looking ahead, Bob hopes to open a second shop to expand the company’s service areas. In the meantime, winter is already on his mind — it’s the busiest season for heated seats and remote starts.

“I would book sooner rather than later to get ahead of the cold,” he says.

His advice to neighbors echoes what’s clearly built his business: support local companies, and do your research before you buy. “The lowest price is not always the best value, especially when it comes to aftermarket products and vehicle installations,” he says. “Look for a company that is experienced, stays current with new technology, and stands behind its work.” He encourages residents to ask questions and understand their options — a trustworthy business, he says, should be willing to explain the differences between products and help customers choose what actually fits their needs.

For Bob, Top Coverage has never just been about vehicles.

“We take pride in being part of the local community and in building long-term relationships with our customers and dealerships,” he says. “Many of our customers return to us over the years or recommend us to their friends and family, and that trust means a lot. Our goal has always been to provide honest advice, quality products, and dependable service.”

Bob Dunn, a former firefighter and paramedic, is the owner and General Manager of this family-run shop, which has been outfitting vehicles since 1975.

1625 Dundee Ave, Suite F, Elgin, IL 60120. Call (847) 485-0626.

Leather installation and repair, sunroofs, vinyl wrapping, paint protection film, window tinting, heated seats, remote starts, and more, backed by a warranty that meets or exceeds the factory original.

Winter is the busiest season, so Bob recommends booking sooner rather than later to get ahead of the cold.

Yes, for active and retired military and first responders.

Jennifer helps local businesses grow through community-driven marketing that actually feels like community — not just another ad. Based in the Fox River Valley after being born and raised in Chicago, she specializes in print-based advertising, neighborhood magazines, and alternative marketing strategies designed for business owners who want real relationships with their customers, not just impressions.

Through printed features, networking events, and community-driven storytelling, Jennifer connects Northern Illinois businesses to the neighbors right down the street — building trust the old-fashioned way, with a modern approach.

Know a business with a story worth telling, or curious about print-based and community-driven marketing for your own business? Contact Jennifer at Jennifer.Abbatacola@N2co.com